Reduction in AHT
by using AI driven recommended bundles in Contact Centres
IVR Intelligent Deflection – Call Types
Live Customer Touchpoints
Delivering 1:1 customer experience for Top European Comms client
Business Case Uplift
for European Comms client
Simulation Delivers Actions Combination at Household Level for UK’s Biggest Utility Company
Premier services
We help clients deliver personalised engagements adapted in-the-moment across all touchpoints using integrated data and AI for maximum satisfaction. These real-time decisioning platforms empower enterprises to swiftly achieve omnichannel personalization that boosts customer centricity and ROI.
Premier services
We enable seamless omnichannel engagements powered by integrated customer data and AI driven realtime decisioning. Our approach drives increased engagement, loyalty and satisfaction, across assisted, digital and paid channels.
Premier services
We have over 10 years of experience helping large enterprises implement customized decisioning solutions. Our experts seamlessly integrate enterprise data feeds, leverage latest in Machine Learning, and automated decision logic across various client systems and channels. This provides a unified decisioning layer that delivers personalized, consistent experiences optimized to customer needs. driving increased engagement, satisfaction, and loyalty across the business.
Let us showcase how we can help you deliver highly personalized customer engagement driven by AI to the needs of each individual for superior customer experience, delight and satisfaction.
We help enterprises integrate disparate silos of inbound, outbound, trigger and digital communications into an AI powered centralised hub that can monitor each individual customer to deliver personalised 1:1 customer engagement across all customer touchpoints
We help enterprises migrate their existing outbound traditional campaigns into modern customer centric Next Best Actions delivering an Always On Customer Experience
We identify your customer experience successes and pain points across journeys to define optimized actions that lift KPIs. Deliverables include a business case, action library, change analysis, and a roadmap tailored to your priorities and constraints for rapid transformation.
We enable enterprises deepen customer relationships resulting in profitable and sustainable customer growth and retention. This includes a mix of technology and process capabilities that use AI to identify and optimize next best actions to boost acquisition, conversion, and loyalty. The result is double-digit gains for key CX metrics including satisfaction, lifetime value and retention rates.
Our Rewards and Loyalty is a comprehensive customer loyalty and rewards management solution built on Pega’s Customer Decision Hub. This innovative app seamlessly integrates with existing Pega implementations, offering a user-friendly customer portal and service layer.
It streamlines rewards management with robust features for customer onboarding, value calculation, voucher administration, prize draws and multichannel promotions. Customers benefit from a digital wallet to track rewards, view accrued value, and redeem offers. Find out more on Pega Marketplace
We assist clients in migrating their current strategy frameworks to Pega Next Best Action Designer, aiming not only to recreate existing artifacts but also to leverage and repurpose strategy components, thereby minimizing risk and accelerating the delivery timeline. Our goal is a comprehensive transition that optimizes both efficiency and continuity.
We specialize in seamlessly enhancing and updating Pega installations, ensuring a smooth transition to the latest versions. Our expertise lies in minimizing disruptions, optimizing performance, and efficiently managing the migration process to deliver a robust and up-to-date Pega environment for our clients.
We help transition Pega solutions to Google Cloud through architecture assessment, migration planning, data integration and transformation options, optimized configuration, and seamless deployment. The outcome is a high-performing, efficient and scalable Pega solution within the Google ecosystem.
We conduct a comprehensive assessment of Pega implementations, evaluating architecture, infrastructure and configurations to pinpoint performance bottlenecks. Our optimization services realign systems to best practices for enhanced reliability and efficiency.
Next Best Action for Contact Centers in 9 Weeks
Deliver a fully functional MLP that allows delivery of AI driven Next Best Actions into a Call Centre Agent in 9 weeks.
NBA For Contact Centers transforms customer interactions by delivering personalized experiences, reducing churn, driving revenue, enabling real-time decision making, proactive issue resolution, generating valuable insights, and allowing adaptability for continuous improvement. This results in increased customer satisfaction and overall business success.
Streamlines repetitive, manual testing tasks by leveraging automation, increasing efficiency, reducing errors, saving time, and allowing small test teams to scale.
Tealium
Adqura is a Tealium Partner. We leverage Tealium’s CDP and streaming data capabilities alongside Pega’s CDH to deliver best in class CDP + CDH solution for our customers.
Google Cloud
Adqura is the Google Cloud Platform (GCP) Sell Partner with expertise in delivering robust, scalable and secure Pega Solutions to our clients in the cloud environment leveraging the full potential of GCP, including advanced analytics, machine learning and AI capabilities.
